Contact

How Can We Help You Today?

Owned and operated by Aura Helix Atelier, our team is ready to assist with any questions about our wellness products.

We typically respond within 24 hours

Ways To Connect

Choose Your Preferred Channel

Email

support@aurahelixatelier.com

Within 24 hours

Phone

(555) 000-0000

Mon-Fri, 9 AM - 5 PM EST

Live Chat

Available during business hours for quick questions

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Common Questions

Frequently Asked Questions

How long does shipping take?

Handling time is 1 to 3 business days, with transit taking 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment directly through the carrier's website.

What is your return policy?

We want you to feel confident in your purchase. If something is not the right fit, please contact our team and we will walk you through the return or exchange process based on the product category.

Can I exchange my item for a different model?

Exchanges are available for qualifying products. Reach out to our support team with your order number and the model you are interested in, and we will guide you through the next steps.

How do I choose between an infrared sauna and a cold plunge?

Each product supports different wellness routines. Infrared saunas use gentle heat for a warming session, while cold plunges offer a refreshing cool-down experience. Our team can help you decide which fits your space and preferences.

What size red light therapy panel do I need?

Panel size depends on your intended use and available space. Smaller panels work well for targeted areas, while full-size panels provide broader coverage. Contact us with your setup details and we can recommend the best option.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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